Reading so many articles on customer experience lately, it is nice to see what we speak about, train to, and preach at Data Age is very much a best practice of great companies. Customer service is important from every angle. We take very seriously every opportunity we have to connect with our customers. As with any company, there is occasionally a glitch, confusion or miscommunication and we look at these situations as opportunities as well. They are opportunities to create a positive experience for our customers and also opportunities to get even better at what we do. Our door is always open to learning about these types of opportunities.
Whether the issue is our fault or not, we adhere to the key points below to get to the bottom of any customer concern:
1- It is about the customer no matter what