PawnMaster Blog

Sales Spotlight: Customer Service for All!

Reading so many articles on customer experience lately, it is nice to see what we speak about, train to, and preach at Data Age is very much a best practice of great companies. Customer service is important from every angle. We take very seriously every opportunity we have to connect with our customers. As with any company, there is occasionally a glitch, confusion or miscommunication and we look at these situations as opportunities as well. They are opportunities to create a positive experience for our customers and also opportunities to get even better at what we do. Our door is always open to learning about these types of opportunities. 

Whether the issue is our fault or not, we adhere to the key points below to get to the bottom of any customer concern:

1-      It is about the customer no matter what

Windows 10 Compatibility in Your Shop

As a pawn shop owner there are quite a few things needed to function your shop… Computers, scanners, credit card readers, printers, webcams, biometric readers, etc... It is important to make sure that as the times change, your hardware stays up to date with the software and driver upgrades. Here’s a little bit of what I know about a few pieces of hardware and their compatibility…

Customer Profile: West Main Jewelry Buy & Sell

Stephen Falk, West Main Jewelry Buy & Sell, Rochester, NY

Business Spotlight: Creating The Competitive Advantage

Why should I do business with you and not your competitor?  Many companies try to solve this riddle. It seems like most of them have nothing but the best intentions but many of them have "happy ears" in their attempts to answer this question for themselves.  Happy ears are when someone only believes in, or perceives how they answer the question above to be based on their own assumptions. These are their own beliefs but the real question is, “do your customers feel the same way you do"?  At Data Age Business Systems, we constantly do the exercises highlighted in a book called Creating Competitive Advantage by Jaynie L. Smith. Simple stated, we test what we feel is the reason customers buy from us and then we poll our customers and ask them the same questions we've asked ourselves to make sure we're in alignment. 

Posted on 18 Aug 2016

“I want to be mediocre,” Said No One Ever.

With the 2016 Rio Olympics going on, I’ve found myself enraptured by the determination of the athletes. These people are worldwide outliers. The best of the best at what they do. The ones who challenge status quo. But how do they get there? Were they born that way?

Bill Reinacher Named Director of Operations for Data Age Business Systems, the Developers of PawnMaster Software

Data Age Business Systems, the developers of PawnMaster, the leading pawn shop management software, announced today, the promotion of Bill Reinacher to Director of Operations.

Let the Customer do the Talking

All Businesses can talk about their great service or incredible products all day long, but self-promotion can’t come close to instilling the kind of credibility and authority that comes from customer testimonials, customer success stories and customer loyalty. Especially from customers you have been doing business with for many, many years.  

You can do it and you will do it!

Over the years I have had the pleasure of meeting and working with so many successful and highly inspirational people.  These people span many different business sectors and they all seem to have similar traits.  Tony Little is one high energy guy who was one of the pioneers, not only in the fitness industry, but also in the marketing arena driving a new medium called the ”infomercial”. He has to his credit over 70 success ventures to the tune of almost 3 billion dollars in generated revenues. Whether you have purchased one of the products he has sold or not, (I have, the ab crunch was inexpensive and awesome) I'm sure you'll agree his style and passion for what he does is unmatched. 

Speak Your Truth

Once again, I'd like to sight a source I have strong roots to.  Good to Great by Jim Collins is a wonderful piece of work. Not only is it validated by many, it is driven by common sense. Staying silent to avoid a conflict or preserve your position can be damaging across the board. Great companies welcome open dialogue, where the end result promotes new ideas, new ways of doing things, and collaboration. Staying silent does no one any good. Mr. Collins talks about healthy debate without assigning blame. Speaking up does not mean lashing out and fostering negativity to drive your point.

Self-Motivation... Good Habits

All of us have big dreams and can visualize our success no matter what the target or goal may be.  At times these dreams are bigger than we can handle but the ride sure is a pleasant one when you drift away in thought.  Many of these goals can be achieved and one of the many secret sauces in doing this is how motivated you are.

Posted on 10 Aug 2016

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