PawnMaster Blog

Alex Gallagher

Alex Gallagher has worked his way up the ranks at Data Age, starting as a tech support representative, becoming tech support supervisor, and most-recently being promoted to corporate trainer. Alex has a deep understanding of PawnMaster's features and functionalities as well as a passion for educating our customer base.

Recent Posts

Text Messaging: Opt-In Best Practices

Text messaging is a great service that you can provide to your customers to help keep them up to date on their loans while providing you the ability to alert them to sales and promotions you’re offering in-store. In order to connect with your customers, they have to opt-in to receive your messages. Watch our Text Messaging: Opt-In Best Practices video below to learn how easy it is to opt customers in to your text messaging promotion programs.

Posted on 04 Dec 2018

Firearm Acquisitions and Dispositions in PawnMaster

If you are a shop that deals in Firearms, you know how important it is to keep accurate records of the firearms that come in and out of your shop. This means anything and everything, up to and including the mistakes. The ATF understands that we’re all humans, we make mistakes. Rather than try to make a mistake appear as though it never happened, use the tools at hand to make the changes manually, and keep your records accurate. Let me show you how PawnMaster helps make it easier for you.

Tech Support Your Way

Here at Data Age we have a true understanding of what it means to be in need of help. We know the struggles that the shop owners and employees are going through on a day to day basis, so we make ourselves available to any and all questions or concerns. We’ve found that limiting ourselves to only one form of support just doesn’t allow us to reach every shop… For that reason we have multiple avenues to get your issues or questions handled.

Posted on 29 Jun 2017

What's Your Favorite PawnMaster Feature? Alex Gallagher, Technical Support

We asked our employees what their favorite PawnMaster feature is, and why.  Here's what they had to say:

Windows 10 Compatibility in Your Shop

As a pawn shop owner there are quite a few things needed to function your shop… Computers, scanners, credit card readers, printers, webcams, biometric readers, etc... It is important to make sure that as the times change, your hardware stays up to date with the software and driver upgrades. Here’s a little bit of what I know about a few pieces of hardware and their compatibility…

BWI Tech Support Self Help Blog

Self Help for BWI Police Reporting

Business Watch International (BWI) is a worldwide law enforcement property recovery system that requires pawn shops and second-hand stores to upload data daily to its services. PawnMaster has an application that makes the process of police reporting very simple. Our BWI Real-Time reporting module will automate the process of sending information to your local police department.

Solutions to 4 Frequently Asked Technical Support Questions


Here at Pawnmaster tech support we strive to give our customers the best experience and customer service they can imagine! In doing so, we want to help increase your knowledge base so that you may be able to resolve some issues on your own, without having to depend solely  on  tech support! We understand that time is money! Some basic errors that you may run into on a day to day basis can be found below, with solutions to these errors.


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