As I reflect on 2020, The year is almost behind us and I am reminded of a quote that I heard some time ago: “Adversity doesn’t build character, it REVEALS it!”
For over 30 years, Data Age/PawnMaster has delivered both world-class products and world-class services. PawnMaster continues to advance as the preeminent leader in the industry because of their clients.
In our 2019 blog “serving the under-served…the little things matter,” we talked about the reason behind the need for world-class customer service in any business. As we close out Q1of 2020, it has become painfully obvious to some why customer service is no longer an option…it is a necessity.
For many of us, this is an exceptional time of year. A time that we all wait for, for a variety of reasons.
For several years our company, and more specifically myself, have taken to social media as a primary outlet. In an attempt to consistently improve, our social media is used as a way to connect with our customers.
As we enter the mid-year mark of 2019, so many people ask me, “How do you win and how do you have such a loyal customer base?” My response is fast, simple, and without hesitation…. Customer service. My team and I are committed to serving the underserved in our industry.