PawnMaster Blog

Robb Leblanc

Robb Leblanc has been in the pawn industry for over 20 years, and was in a managerial role for some of the largest corporate pawn shop chains in the country, managing both single shops and multi-unit operations. He used PawnMaster in a number of his locations and became well-versed in the program and how to best utilize it in-store. Robb joined PawnMaster in 2018 in a consultative sales role to help brokers understand how they could harness the power of the software in order to increase their efficiencies and make them more money.

Recent Posts

In the Pawn Shop: General VS. Specialty Stores

I’ve been asked many times, “Why do you carry all this stuff in your store”? I know they’re referring to what many would call “junk”—collectibles, clothing, kids’ toys, etc. I always answer the same way, “Because it makes me money and brings in a larger clientele”.

In the Pawn Shop: Your Best & Worst Deals, with Robb LeBlanc

Thinking back on how the pawn business has changed over the last 20+ years… it is amazing. Many deals that were made years ago were by chance and by educated guess. We didn’t have the ability to “look it up online" or “call an expert” because a quick decision had to be made. This often made for some big wins and big losses. Here’s a couple that stood out over the years…

What I Would Tell My Younger Self

A friend asked me the other day, “What would you tell your younger self?”  She was specifically referring to my prior work life. It was a very valid question, but one that I had never thought much about. 

Word of Mouth is Not Enough

A website is the gateway to your business. For many consumers it is their first impression, and we all know what is said about first impressions.

The Right Layout = The Right Payout

Setting up your retail store is a tricky objective.  There are two main points that need to be addressed:

  1. Setting it up for security
  2. Setting it up for maximum profitability

Pawnbroker 20/20: Hiring and Keeping Talent

Hiring – what to look for and how to do it?

When the candidate shows up at your store, let them wait a few moments on the sales floor. Watch how they interact with employees and around customers.

Pawnbroker 20/20: Retail, It's a Mindset!

Retail……It’s a mindset!  It’s that simple.  It starts with the willingness to set goals, plan daily, and focus on the basics.

The Value of Customer Relations

Relationships are built from the heart.  You have to want to help others and make the world a better place.  Try building a relationship solely on financial gain and it will most certainly backfire.  This is where a lot of business owners fail.  Real recognizes real.  Whether it be in nature or inside your financial/retail location. 

"I Ask for A Truce"- Behind the Scenes of the NPA

What happens in Vegas stays in Vegas. This may be the case, but I have taken some thoughts and ideas back to sunny Florida with me.

Behind the Counter: Hire, Train, and Retain

Hiring new staff members for your store can be challenging; believe me, I know. But there's more to just bringing the right candidates into your shop, you need to know how to retain them while helping them to gain confidence in our fast-paced (and at times stressful) work environment.

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