Let’s talk about somethings you can do to make more money. First-things-first, you need to qualify the loan. When a customer brings in merchandise, one of two things is going to happen, its going to be a loan or you’re going to buy it. What I want to hear from my employees to that customer is “do you want to sell it?” I want them to watch that customer, see the customer’s reaction because I’m trying to gauge how attached they are to their merchandise. Do they need it for work? Is it a wedding ring? What value does that merchandise hold to the customer? After that then I know how much money to put in it, what to do with it.