PawnMaster Blog

Business Spotlight: Teach a Man to Fish

Posted on 09 Sep 2016

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"Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime." ~Maimonides. 

We take this approach in our day-to-day business life but we also apply this methodology when training our customers. Over the years we have trained tens of thousands ends users on our software. We start out with the basics and have a very easy curriculum for the client to follow. We also have numerous ways to deliver this training. Be it on site at the customers’ business, here at Data Age PawnMaster University or via the web, the approach is the same. When we work with our customers we coach them in every sense. Many of our customers know their business cold… in fact they are very impressive with their domain knowledge. Many of our customers don’t have time to delve deep into many other areas of the business, which are as vital. Educating customers throughout the entire lifecycle of the relationship is beneficial for everyone involved. We could not live without this approach because it helps us get better as we hear our customers feedback. Collaboration is not a fluff word in our environment. We preach it, practice it and train to it. If you employ this approach, your customers will not only be very happy but you will gain so much as a company. Knowing, listening and hearing your customers is a fine recipe for success.  

Are You Coaching or Inspecting?

Len Summa

Written by Len Summa

Len Summa joined Data Age Business Systems, Inc. in 2012 and currently serves as Chief Executive Officer (CEO). Before becoming Data Age Business Systems’ CEO, Mr. Summa was Chief Operations Officer (COO) for four years. He has 26 years of experience in executive software solution sales and operational management for both early stage and well-established firms. Prior to his Data Age service, Mr. Summa was the General Manager of global sales and operations at Persystent Software, an industry-leading enterprise recovery software. Mr. Summa has also served as the Director of North American SMB sales and operations at Learn.com, the preeminent software firm in the learning management space. Mr. Summa has a vast business and entrepreneurial background and was the co-founder of Lou Ferrigno/Fitness Showrooms, a highly successful retail and wholesale chain located throughout the Northeastern United States.

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