PawnMaster Blog

Fluff or Substance; Which One Do You Want from Your Vendor?

Posted on 18 Dec 2017

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When it comes down to your business, the answer to this question should be crystal clear. You rely on your vendor to help you operate your business on a day-to-day basis, during business hours and beyond. There should is no room for fluff when it comes to your point-of-sale software, just substance.

Data Age has demonstrated substance within our products and company every day for the last 30 years. We've always taken a solid approach to our company, allowing us to become the leader in the industry. There are a few points we pride ourselves on when it comes to the substance and stability we've come to be known by:

1-      Reliable Products that are Never the Topic of Consistent Negative Discussions

Downtime in your shop not only hurts your bottom line, it damages your customer's perspective of how you run your store and how trustworthy your business truly is. You can't afford downtime, ever.

2-      Stable Products Backed by Stable Companies

You shouldn't have to worry if your provider is going to be absorbed by a competitor, forcing you to scramble to make a costly business decision that could adversely affect your business for years to come. You rely on your software daily, you should never have to worry that there's an expiration date for your vendor.

3-      The Ability to Grow and Listen to the Customer Base

eCommerce is becoming a necessity for small business owners to really expand their footprint and make themselves nationally- and in some cases internationally-known. Your provider needs to read market trends to see where the next wave is coming from to properly improve your system for the changing times.

4-      The Ability to Execute and Innovate as a Company

Business transparency is a key differentiator in the vendor arena. A company that releases innovative products that work is so important. It is one thing to release a lot of products quickly but that's only beneficial if they work for you, are compliant and have been fully tested. Your vendor should have a solid business plan/road map and be willing to share updates consistently with its client base -- that is the sign of a company who has nothing to hide. 

5-      And above all.. Having a High Integrity Approach to Transacting Business from A-Z

From the first contact made with a representative of a company, you should feel like you've made the best choice for you and your business. Open lines of communication from all sides of the business are critical for smooth operation for everyone involved, the vendor, clients, extending all the way down the end users' experience.

Len Summa

Written by Len Summa

Len Summa joined Data Age Business Systems, Inc. in 2012 and currently serves as Chief Executive Officer (CEO). Before becoming Data Age Business Systems’ CEO, Mr. Summa was Chief Operations Officer (COO) for four years. He has 26 years of experience in executive software solution sales and operational management for both early stage and well-established firms. Prior to his Data Age service, Mr. Summa was the General Manager of global sales and operations at Persystent Software, an industry-leading enterprise recovery software. Mr. Summa has also served as the Director of North American SMB sales and operations at Learn.com, the preeminent software firm in the learning management space. Mr. Summa has a vast business and entrepreneurial background and was the co-founder of Lou Ferrigno/Fitness Showrooms, a highly successful retail and wholesale chain located throughout the Northeastern United States.

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