I remember when I was “new” to the Pawn business. Looking and studying the Sunday paper sales flyers for pricing information and product knowledge. Google wasn’t the “go to” for everything yet.It was a much different time. Now it's difficult to remember what it was really like.
As Pawnbrokers, we know one thing to be true.
“Change isn’t good or bad, it is simply inevitable.”
We qualify, we pivot, we change when we see a need for change. It's one of the things that I love about this business, and now when we see the world around us going through what seems like “constant” change, what do we do? How can we adapt?
As always, my advice is first, “do what you feel is right for YOUR business.”
That being said, I would also say that I love opportunities to get better. Actually, I love opportunity period.
I see this as an opportunity to be better.
Think about what your business went through, and think about ways that it “might” have been made easier. Text messaging? Better technology? More training? How were you able to remain in contact with your customers and keep them engaged with your business? How do they know what your “new normal” will be?
The business will be different moving forward, we need to adapt. I don’t believe that it is really a choice to be made, but rather, a choice that is being made for us.
What is different with the way that you do business now? Curbside service? Payments remotely? Perhaps you are being a bit more lenient with your customers and due dates? What matters most is that you are able and willing to recognize the change, and incorporate it into your business moving forward.