I feel great knowing that all my hard work and dedication has truly paid off. I have officially been promoted to Director of Tech Support after 4 years of service to Data Age Business Systems.
Over the past 4 years, I have been tasked with numerous assignments outside of technical support and management, including QA testing, training, new store and module implementation, and demos. I’ve always found joy when taking on a new task or project that I’ve never done before, because I appreciate and welcome the challenge. I have seen a great deal of personal growth within myself since starting with the company. I started as a level one technician, two years and over 9,000 calls later, I reached the Floor Lead position. As the Floor Lead, my goal was to educate and train our current technical support team on our products and services. This improved the speed to resolution on every technical support call for our customers.
I quickly saw the growth in my skillset and I was able to move into the Supervisor position a few months later. Within the next six months, I was moved into the Technical Support Manager position. As a manager I became immensely dedicated to my craft. This was challenging but well worth the reward of making our customers happy, and adding to the list of reasons why Data Age is the number one company in this industry. During my time in management thus far, I have successfully helped guide eight Technical Support Specialists towards a new career path, which include Quality Control, Development, Management, and Training. I take a great deal of pride knowing that, I myself, can help individuals grow and expand their knowledge in the industry of technology.
I would like to thank my team members all throughout the company. Their hard work and dedication to the products and services we offer are one of the reasons that I have been given this chance. Every day we come into the office with one common goal; to be the best company in the industry. I feel we achieve this goal every day and only strive to get better. One of the reasons why I love coming to work is that I have the ability to make a positive impact with my colleagues as well as customers, and not only in support issues, but in ways to better help improve their business with our software.
“Nick Cramer has worked his way through the ranks and has made a big contribution to the Data Age and PawnMaster clients. He is a big reason why our customer support receives the moniker of world class”, stated Len Summa, CEO of Data Age Business Systems.