As we enter the mid-year mark of 2019, so many people ask me, “How do you win and how do you have such a loyal customer base?” My response is fast, simple, and without hesitation…. Customer service. My team and I are committed to serving the underserved in our industry.
I’ve had the pleasure of attending the 2019 Midwest Pawn Convention this past weekend, and I got to see quite a few of our customers. Not only do I love getting the face time with people that I have known for many years from our industry, but it’ s just as exciting to meet customers who have recently come on board PawnMaster Nation.
Millennial debt has crept up to over 1 trillion dollars and is growing steadily. Credit card debt is one of the biggest causes of this dilemma, while student loans and mortgage debt follow closely behind it.
Art and Sales. Two things I have had always had a natural inclination toward. After years of doing both, I realize the two have more in common than one would think at first. Both of these things require a level of creativity to master: art in a more literal sense of what you create and sales with the way you approach your clients and the deals that are being made. It’s easy to make things black and white but to think outside that box into the grey area is where artists and salespeople alike will experience true success.
Data Age Business Systems, the developers of PawnMaster, the industry-leading pawn management software, are proud to welcome onboard Presta Me Pawn, a twenty-one store operation servicing Costa Rica and Panama. Alan Barron and his dedicated teams service hundreds of thousands of customers as local, reliable financial institutions.
Millennials have proven themselves to be different than any other generation. This year they have become the country’s largest adult population group, totaling a whopping 83 million people, and with numbers comes influence. At present this demographic group only contributes 13% of the revenues to the pawn industry.
According to an analysis by the Economic Policy Institute, the median working-age couple has only saved $5,000 for retirement, and 70% of couples have less than $50,000 saved. Considering retirement can last 30 years or more, having a solid savings plan is crucial to everyone’s well-being and long-term happiness – both yours and your employees.
Over the years, we have done all that we can to ensure success for not just our PawnMaster users, but non-PawnMaster members of the industry as well. About seven years ago, we reformatted our focus and really brought collaboration and education to the forefront. Since making this change, we built out informational sites and resources like this blog and PawnLink.org, as well as providing industry-wide information through our social media channels. We’re known in the our industry as the first vendor to solve real problems with substance rather than promoting fluff. That’s why we recently entered into a partnership with Podium, a collaboration which will bring another level of education and service to the industry as a whole, while addressing some real issues that affect businesses of any size. Working with new people, companies and technology is one part of what we do but we also stay very close to our own community within our industry.
Growing up in the 80s and being around pawn shops my entire life, I was surrounded by the stigma that the pawn world was ruled by men, and women-owned shops were very rare. Also prevalent was the mentality that the shop will just run and grow by itself. Many of the stores I encountered in those days gave little to no effort in the way of growth strategizing, growth monitoring, or new idea implementation.
Data Age Business Systems, the developers of PawnMaster and Buy/Sell Plus, are proud to announce their partnership with Podium, the leading customer review management and interaction platform. Podium is used by over 30,000 businesses worldwide, and Data Age Business Systems is looking forward to taking full advantage of the customer touch technology Podium has to offer.