Here's something I learned early on in my sales career—first impressions matter! If there's one thing to always be mindful of, it’s to pay attention on how you're coming across to the people that you're communicating with. It's even more important when you're communicating with them for the first time!
The pawn industry enjoys a unique relationship with United PMR. As the largest US-owned primary refiner in the country, United exclusively services the jewelry industry. A major source of jewelry for recycling and refining is the pawn industry. Dating back to ancient history, the practice of loaning money on portable security has outlasted the test of time. Pawn shops, because of their niche services and customer-friendly business model, have provided much needed funding to customers when other options such as bank loans weren't available to people.
Data Age Business Systems, the developers of PawnMaster, the industry leading pawn shop management software, announced today the promotion of Adam Nunez to Lead Developer.
When it comes to running a successful pawn business, one of the most important skills for a broker to have is the ability to qualify their customers. Qualifying your customers is like vetting a new hire; you need to see if it's going to be a good fit.
Every year, the states of Arkansas, Louisiana, Mississippi and Alabama get together to share ideas among pawnbrokers and get up to date info concerning the industry and what we all need to concentrate on for the coming months. This year, South Georgia and the Florida panhandle have been invited as well, which will make for a great mix of pawnbrokers from the greater southeast area of the country. With the show returning again this year to Orange Beach, Alabama we hope pawnbrokers from the surrounding areas will take advantage and drive over.
Organic growth, both inside and out, is important for businesses of any size. Data Age Business System is proud to announce Jessica Noval's promotion within the company.
I've been in the pawn business for over 20 years and you better believe that I've seen my fair share of unhappy clients. The first time you're faced with an upset customer, it's a lot to take in. Even the most experienced brokers will have their hands full when it comes to a really disgruntled customer who thinks they're in the right. Throughout my history in this business, I've learned a few ways to diffuse a situation and help both the customer and shop owner come out feeling satisfied, reassured, and respected.
*This post is presented in partnership with SMART Financial Operations LLC
There are a number of reasons to sell a pawn business. Perhaps you're ready to retire and you don't have someone to pass it onto, or you're just ready to move on from the industry but don't want to see what you've built shuttered up and vacant. I’ve been in this business for over 30 years, and have been involved in several hundred purchases and sales of pawn stores, both as the purchaser and the seller. There's a lot that goes into the sale of a pawn business, and not all of it has to do with numbers. Preparing your shop for sale is a lot like getting a house ready for a showing. The numbers are just a part of the equation, because the details can really make or break a sale.
2018 saw a lot of milestone events at Data Age, kicking off with our thirtieth anniversary. Being in business for thirty years is no easy feat, as we've seen where so many other business have come and gone, and others that continue to fail. Being able to service our ever-growing customer base while staying ahead of the pack as the industry leader is an accomplishment that we are very proud of. During 2018, our eCommerce and mobile services provided great reach and success for our clients. Our integrated eCommerce platform e4o generated over 10 million dollars in online sales for our clients, and our success fee-free model kept our clients profit margins high, as they should be. This robust product continues to gain rapid success, and new users are adopting it on a weekly basis. Our text messaging platform has lead the way in this industry for a number of years, but recent expansion has helped us define mobility in a much more efficient and safe way. With the addition of TxTPay, text messaging is a product line that's exploding with new ideas and increased revenue opportunities for our customers.
Text messaging is a great service that you can provide to your customers to help keep them up to date on their loans while providing you the ability to alert them to sales and promotions you’re offering in-store. In order to connect with your customers, they have to opt-in to receive your messages. Watch our Text Messaging: Opt-In Best Practices video below to learn how easy it is to opt customers in to your text messaging promotion programs.