As leaders in our communities, in our businesses, and in our industry, we spend a great deal of time working with people. These people have a profound impact on our livelihoods through the work we do with them or through the products and services we deliver. In turn, our products and services should also have an impact on our employees, customers, and anyone you come in contact with. The great leaders, companies, and organizations never lose sight of this ever-present focus. You have to put people first no matter what, if you want to be successful as a leader or a business owner.

You must understand how your efforts and actions impact people. Include and engage your employees and foster a culture of growth driven by the promotion of curiosity. Listen to your customers. Understand how you really impact their business and their lives on a daily basis. Take into account they too are in business to improve their livelihoods.

When a business relies on your product or service to function, it is important to return phone calls and emails promptly, answer questions thoroughly, and provide the best overall support. 

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