PawnMaster Blog

Real-Time Support: You Asked, We Listened... Again

Posted on 03 Apr 2017

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The Data Age Technical Support Team has earned world class status now for many years running. As customers and many new prospective customers come to our offices, the first thing they highlight is our Tech Support team.  This 15-person team allows Data Age to help our customers very fast. No worries about not getting called back and not having your issues resolved. Most of the calls we take our “how-to calls”. We feel these calls are great opportunities to advance continued education and to learn more about our customers.

Technical Support is a highly sophisticated department consisting of highly talented people, state-of-the-art technology and a time-tested/always improving processes. Data Age's customer support has always been handled in-house, to provide the absolute best experience and resolution for our customers. Over the years, we have used the appointment process to handle our inbound calls. This was put in place to ensure we had all the pertinent information we needed, have the problem at a glance before we engaged, and most importantly to ensure our customer had uninterrupted time to speak with our Reps.

We have recently launched our “real-time support" model in concert with our normal support practices. We continue to make the necessary investments to ensure our customers are properly supported in a timely manner. Real-time calls will help the customer on the spot who has the time for us to assist them at that moment. Our clients can go to their business, put the keys in their doors and power up knowing their system will be operating correctly. They also know they can pick up the phone and place any call pertaining to support and will get a live person or will get a call back in very short period of time. The best part about this is -- no additional cost! Support is always a part of Data Age's service, no matter how large or small the issue. Our goal is to constantly learn and get better for our loyal customer base.  We truly appreciate their business and will continually work hard to earn their business.

Len Summa

Written by Len Summa

Len Summa joined Data Age Business Systems, Inc. in 2012 and currently serves as Chief Executive Officer (CEO). Before becoming Data Age Business Systems’ CEO, Mr. Summa was Chief Operations Officer (COO) for four years. He has 26 years of experience in executive software solution sales and operational management for both early stage and well-established firms. Prior to his Data Age service, Mr. Summa was the General Manager of global sales and operations at Persystent Software, an industry-leading enterprise recovery software. Mr. Summa has also served as the Director of North American SMB sales and operations at Learn.com, the preeminent software firm in the learning management space. Mr. Summa has a vast business and entrepreneurial background and was the co-founder of Lou Ferrigno/Fitness Showrooms, a highly successful retail and wholesale chain located throughout the Northeastern United States.

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