Data Age Business Systems, the developers of PawnMaster pawn management software, have announced its plan for expansion to a three-tiered customer-centric service model to continue enhancing customer experience as it rapidly increases market share. In preparation to satisfy this massive growth, PawnMaster is promoting Alan Kircher & Brent Nocera to Sales Director positions.
While professors can teach you a lot of relevant information for running your business, there are some things you just have to learn on the job. Personally I experienced the same thing coming out of school and then opening up my first business. My school knowledge was useful but I was not prepared to address the challenges and situations that arise every day in business, which are not taught in school. One of the areas impacted by experience is the ability to know how to manage. The management team here at Data as well as many of our customers have to apply the on-the- job experience they have gained every day in our management approaches.
As business owners and executives tasked to grow a business, we should all strive for ubiquity in our business. When your clients need something they should automatically point right at your business as the go to place for them to address their needs. Over the years we have all used phrases like "Xerox this document", "I need a Kleenex", "I need to Google this", and "I am looking to purchase a Polo shirt". These words are blanket terms in the way they are used but the truth of the matter is they are all brands. World class brands for that matter. These companies become synonymous in their core domains and do things so well they create ubiquity in the market place. Customers may not buy a Polo brand shirt but they say they need a "polo" shirt, which is a sleeved and collared shirt.
I am a firm believer that if you own a business or manage a business and you have people depending on you, you are a leader whether you like it or not. Having leadership qualities will transcend into everything you do and will have an impact on people -- both at work and outside of work. At times, this impact will be visible but many times it will not be. It does not matter, when people, customers, partners, friends and family depend on you, your leadership always needs to be present. Many of us embrace it and some of us assume it but from a very low-key prospective. I can’t emphasis enough how important it is to help others achieve their goals or solve issues they may be struggling with no matter what the situation may be.
Over the years I have had the pleasure of meeting and working with so many successful and highly inspirational people. These people span many different business sectors and they all seem to have similar traits. Tony Little is one high energy guy who was one of the pioneers, not only in the fitness industry, but also in the marketing arena driving a new medium called the ”infomercial”. He has to his credit over 70 success ventures to the tune of almost 3 billion dollars in generated revenues. Whether you have purchased one of the products he has sold or not, (I have, the ab crunch was inexpensive and awesome) I'm sure you'll agree his style and passion for what he does is unmatched.
Jim Collins' book Good to Great has been well read and well sighted for many years. The insight this book has brought to the business world has been well documented however, many companies don’t embrace some of the concepts this book has brought to light by countless years of studying "great" or highly successful companies.
I’ve been with Data Age for a year and a half as their Human Resources Director and I have been a part of developing what makes us successful…Our Employees. Getting to this point didn’t happen overnight as I’m sure any H.R. Leader can attest to. There have been a painstaking number of interviews, pre-employment tests, candidate reviews, orientations and training to get to this level but our due diligence has paid off and continues to pay off.