PawnMaster Blog

The Value of Customer Relations

Relationships are built from the heart.  You have to want to help others and make the world a better place.  Try building a relationship solely on financial gain and it will most certainly backfire.  This is where a lot of business owners fail.  Real recognizes real.  Whether it be in nature or inside your financial/retail location. 

Customer Service is Always a Safe Bet

Over the years, we have done all that we can to ensure success for not just our PawnMaster users, but non-PawnMaster members of the industry as well. About seven years ago, we reformatted our focus and really brought collaboration and education to the forefront. Since making this change, we built out informational sites and resources like this blog and PawnLink.org, as well as providing industry-wide information through our social media channels.  We’re known in the our industry as the first vendor to solve real problems with substance rather than promoting fluff. That’s why we recently entered into a  partnership with Podium, a collaboration which will bring another level of education and service to the industry as a whole, while addressing some real issues that affect businesses of any size. Working with new people, companies and technology is one part of what we do but we also stay very close to our own community within our industry.

Beyond the Shop: Customer Loyalty Program

 

Every Loan is a Relationship

Every time a pawn shop writes a loan, a relationship begins.  Whether it’s for a new or returning customer, each loan is the start of a relationship with someone who will visit the store over and over, and whose experience will impact the success of the business. 

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