What is the Military Lending Act?
Always be prepared! Any young boy in the scouts could tell you this, and yet as we grow up we replace preparedness with just taking life’s punches as they come.
My name is Erin Kingsley. I’m from Mt. Vernon, Illinois, which is a little thriving city in southern Illinois. I manage the People’s Choice Cash and Pawn shop for my family. I was introduced to the pawn world in 2003 when my family decided they were going to open a shop.
Customer service is so much more than just “servicing” your customers. Anyone can just pick up the phone and ask “How can I help you?”. The manner in which you do this will make all the difference.
I was asked for a blog this week to cover 5 things that we, as brokers, do that hurt our business, or at the very least, don’t help.
It seemed pretty straight forward at first, but then I really started to think about it. I used my own experiences and came up with what I thought some of my biggest mistakes were (I made way more than just 5, so it was a challenge to narrow it down!).
I owned a shop during one of the many “gun scares” and I had a rather large inventory at the time, mainly AR-15’s.
I had a choice. I could raise the prices of my firearms and get all that I could, or I could do what I felt was the “right thing” and sell them at the regular price.
There are a few “no-brainer” programs in the pawn world, and I believe the Product Protection Plan to be one of them.
In our 2019 blog “serving the under-served…the little things matter,” we talked about the reason behind the need for world-class customer service in any business. As we close out Q1of 2020, it has become painfully obvious to some why customer service is no longer an option…it is a necessity.