PawnMaster Blog

Business Adaptation

There are many similar traits and characteristics when comparing sports and business. I'm not a fan of Coach Belichick’s team, but I am a huge hoodie fan and follower. This is one of the best and longest interviews he has ever given and when you sit back, listen, and absorb, it just makes sense. His approach to the sport is business-like, and his strategies and tactics can be transferred into any business practice, especially around leadership; Getting the most out of your team and the ability to constantly employ situational awareness involves adapting and overcoming.

The 3 C's of Customer Satisfaction

Consistency, consistency, consistency... Let’s face it, customer satisfaction is what it is all about in business. Your customers are your business and your life. Over the years we have learned and grown in this area. In the five years I have been with Data Age we have focused all our energies to ensure the customer satisfaction levels and experience were top notch. Successful businesses have to also have an open mind, broad shoulders and willingess to hear things that are not great about their business. We have done just that and appreciate the feedback given to us. We view this feedback as an opportunity to get better. This continues today when customer satisfaction and brand loyalty is at an all-time high.

"Seek first to understand, then be understood."

This is so true in our field of work. Understanding your client’s problem is the most important step in resolving it. Helping them understand how you solved it is equality important.

Customer Profile: Steve's Trading Post

Steve Richards, Steve's Trading Post, Joplin, Missouri

Steve Richards had been using Premium Software to run his gun and pawn shop since 1990, but he found that it couldn’t keep up with his expanding business. Steve needed a software product that was able to change with the nature of the pawn business, so he turned to PawnMaster. The stability and reporting power of PawnMaster was exactly what Steve was looking for in a software product.

Customer Profile: Parlour Pawn

Bill Daigle, Parlour Pawn, Moncton, New Brunswick, Canada

Bill Daigle is the general manager of Parlour Pawn, overseeing almost 30 employees in several different departments. After initially having a difficult time finding a pawn software that could keep up with their expanding inventory, Parlour Pawn turned to PawnMaster. With PawnMaster’s bin location system, Bill and his staff are able to safely, securely, and easily manage their 15,000+ pawns.

Customer Profile: Premier Jewellery and Loans

Martin Strasser, Premier Jewellery and Loans, Kelowna, British Columbia, Canada

Martin Strasser had been using a custom-designed pawn software for years, but development costs and the amount of inventory he was dealing with led him to look for a stable platform with superior support. After researching PawnMaster and meeting with our team, Martin felt confident that he chose the best pawn software for his ever-growing business.

Customer Profile: Castle Rental & Pawn

Lincoln Nail, Castle Rental & Pawn, Northwest Arkansas

Lincoln Nail manages a multi-store operation in Northwest Arkansas. One evening, he received a call from a pair of Data Age technicians who had gotten an alert that one of the hard drives in Lincoln’s busiest store was about to fail. The technicians sprung into action and were able to pull backed-up information from Digi-Shield, getting Lincoln back on his feet as if nothing had happened.

Customer Profile: Progressive Pawn

Tom Parker, Progressive Pawn, Alma, Georgia

Tom Parker didn’t have any background in the pawn business before deciding to open his own shop in his hometown of Alma, Georgia. After a crash course in pen-to-pad pawn transactions, an acquaintance suggested that Tom should investigate PawnMaster. Tom was so impressed with PawnMaster’s capabilities and the training he received that he joins us at Data Age for training sessions every three years to polish up his skills.

Customer Profile: Sun City Coin and Pawn

Kim Mendoza , Sun City Coin and Pawn, California

Kim Mendoza manages multiple Sun City Coin and Pawn shops in Southern California. Kim would spend weeks or, in some cases, months waiting to get answers about her software from her previous provider, XPawn. Tired of having her questions dodged over and over again, Kim decided it was time to investigate an alternative option. She was looking for a company who would do what they said they were going to do and after researching a number of providers, Kim signed on with PawnMaster. Our staff’s willingness to answer her questions and address her concerns won Kim over and set her mind at ease.

Customer Profile: Monte De Piedad

Omar Anzar, Monte De Piedad, San Diego, CA

Entrepreneur Omar Anzar a PawnMaster customer since 2004 talks about his disappointment with the way other pawn management software vendors operate their business. He is the owner of Monte de Piedad, a 13 store pawn shop chain in San Diego, CA. He talks about how PawnMaster’s software is stable and secure. Additionally, with each updated version, PawnMaster continues to evolve with new features, capabilities, and options.

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