A friend asked me the other day, “What would you tell your younger self?” She was specifically referring to my prior work life. It was a very valid question, but one that I had never thought much about.
My name is Erin Kingsley. I’m from Mt. Vernon, Illinois, which is a little thriving city in southern Illinois. I manage the People’s Choice Cash and Pawn shop for my family. I was introduced to the pawn world in 2003 when my family decided they were going to open a shop.
Customer service is so much more than just “servicing” your customers. Anyone can just pick up the phone and ask “How can I help you?”. The manner in which you do this will make all the difference.
A website is the gateway to your business. For many consumers it is their first impression, and we all know what is said about first impressions.
Setting up your retail store is a tricky objective. There are two main points that need to be addressed:
- Setting it up for security
- Setting it up for maximum profitability
I was asked for a blog this week to cover 5 things that we, as brokers, do that hurt our business, or at the very least, don’t help.
It seemed pretty straight forward at first, but then I really started to think about it. I used my own experiences and came up with what I thought some of my biggest mistakes were (I made way more than just 5, so it was a challenge to narrow it down!).
I owned a shop during one of the many “gun scares” and I had a rather large inventory at the time, mainly AR-15’s.
I had a choice. I could raise the prices of my firearms and get all that I could, or I could do what I felt was the “right thing” and sell them at the regular price.