PawnMaster Blog

Refining Views - Shipping Your Materials

Refining Views - The Market

Don't Know Much about the Stone Removal Process? Peter B. Spector Can Help


Stone removal is, and should be, an important part of the pawnbroker’s and jeweler's process. If you’re not doing it, you should be, and if you’re not familiar with how to do it, that’s where I come in. Stone removal is a terrific, easy process. It’s incredibly affordable, and it’s a simple way to gather items of value to bring to a convention to be able to sell.

Don't Sweat Your Competition

Competition... What is it? Someone else that does what you do? Do they do it better? Or are they just another company in the same field or on the same street.

Don't sweat competition; I try to never sweat competition. There will always be competition and sometimes I admit I don't like it (I'm not perfect).

However, I worry more about what I'm doing for my clients and my company start to finish day in and day out. So many people get wrapped up in what everyone else is doing or saying that they forget about themselves and what they have on their own to-do lists.

The 3 C's of Customer Satisfaction

Consistency, consistency, consistency... Let’s face it, customer satisfaction is what it is all about in business. Your customers are your business and your life. Over the years we have learned and grown in this area. In the five years I have been with Data Age we have focused all our energies to ensure the customer satisfaction levels and experience were top notch. Successful businesses have to also have an open mind, broad shoulders and willingess to hear things that are not great about their business. We have done just that and appreciate the feedback given to us. We view this feedback as an opportunity to get better. This continues today when customer satisfaction and brand loyalty is at an all-time high.

Refining Views

passion  pas·sion. ˈpaSHən/ noun

1. Strong and barely controllable emotion.
"a man of impetuous passion"

My name is Peter B Spector.

I am the Senior National Accounts Manager with GEIB Refining Corp. in Warwick, Rhode Island. I love what I do and I love my clients.

I have worked tirelessly for 17 years in the refining industry to earn a great reputation and following in the pawn industry, retail/Mfg jewelers as well as other industries that accumulate precious metal bearing materials. The owner of my company once told me, "the harder you work; the luckier you get" I believe that; don't you!?

"Seek first to understand, then be understood."

This is so true in our field of work. Understanding your client’s problem is the most important step in resolving it. Helping them understand how you solved it is equality important.

How to Avoid a "Thumbs-Down" Experience with Your Software Vendor

In 2016, many operators were forced into unchartered waters when a portion of the market had to search for new pawn software. Be it because of unfortunate life circumstances or business decisions of companies to take alternative directions in their business models to attempt to fast track success. Many operators did their homework and changed direction themselves by moving over to PawnMaster. There were many reasons for this besides great products and services. Stability, integrity and transparency were key elements for people making the move.

What First Impression Are You Making?

“You only get one shot at making a first impression.” I’m sure we’ve all heard this statement over the course of our lives, from the time of our youth, to preparing to enter the workforce.

Customer Profile: Charlie's Pawn Shop

Charlie Temkovits, Charlie's Pawn Shop, Jackson, MS

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