When it comes to running any type of business the last thing the owner of a shop wants to worry about is their back-end inventory supplies. Especially when they get the call from a manager, “Hey we’re out of labels, toner" "...or ribbon.” This is usually when the shop owner picks the quick fix, whether it be making a run to their local office supplies store or hopping on the Internet and paying for expedited shipping. Yes, this resolves the issue for a couple of months until the shop runs low again.
In business, we have all heard it is about your people, products, and processes which generally define who you are. I can say this for sure... Here at Data Age our people are what has made us a powerhouse in our industry for many years. As we constantly try to get better and self-scout, we always peel back the layers so we understand why our people continually post great results and contribute to a world-class culture. “Great” companies focus on themselves more than the competition. They tend to get their employees actively involved and really listen to the ideas their people bring to the table. Makes sense considering your people are the folks who are mostly engaged with the customers.
Inside sales has grown leaps and bounds over the years. There are no longer sideways jokes about inside sales, or the telemarketing stigmas that used to accompany this model. Inside sales is serious business and provides great flexibility to a company’s ability to not only secure new business, but allows them to effectively maintain a base of business while maximizing their marketing spends. Buying behaviors have changed dramatically over the past decade; the information a buyer needs is just one click away. A sound, well-planned strategy of how to utilize an inside sales team can elevate and greatly impact a company’s efforts to grow their business, properly service their customers, and avoid attrition.
Data Age Business Systems, the developers of PawnMaster, the leading pawn shop management software, announced today, the promotion of Vanessa Gray to Director of Finance.
Data Age Business Systems, the developers of PawnMaster, the leading pawn shop management software, announced today, the promotion of Bill Reinacher to Director of Operations.
I would like to thank all of the PawnMaster clients who attended our PawnMaster Training Event yesterday, at our Corporate Headquarters. This event was very well attended and it will spark more, which we will hold in several other cities for the convenience of our clients. The feedback has been amazing and our position around education, collaboration and training is one, which is being well-received and welcomed in our industry.
Each year pawn shops can expect a spike in sales from Thanksgiving Day and throughout the Christmas season. This is a special time of year indeed, as item and jewelry sales spike on any given day as bargain hunters are out to fulfill their holiday obligations. Are you okay with the status quo or are you looking at last years’ numbers and trying to blow the doors off of them? This is a unique time of year to pull out all the stops; the choice is yours. Shops can generally see upwards of 30% of their total annual sales revenue during the holiday season each year. Do you have the data points available to you to capitalize on this unique opportunity that you have in front of you? Here are a few things to think about as you ramp up for this holiday season.
Over the years, Data Age has been one of the top rated companies to work for in central Florida. We work hard and we play hard… And yes, we get a little whacky. Our world-class, industry-leading products certainly are very attractive to the top professionals seeking long-term employment, but it’s the culture at the company that attracts top talent through our doors and keeps them here. We just completed the NPA event and it is obvious the pawn industry is growing and transitioning. The veterans are mixing with the younger brokers so to speak. The younger folks here talk about how understanding the demographics of our customers is so important… This is a true statement. Not only does a company have to evolve and improve upon their products, services, methodologies and strategies, they also have to understand the people driving the business and the audience it is serving.
It is always a great pleasure for me to spend time with our clients. I have such respect for the operators in this industry and it brings me great pleasure in seeing them succeed. Today I had the pleasure of spending hours with one of our long time clients Gina & Josh Barkan. Gina and Josh have been using PawnMaster for 15 years. These guys are hard workers and they pride themselves on good business. Services and relationships is the name of their game and you can see this by the amount of traffic that comes through there doors. There shop is well received by the community. I enjoyed speaking with their team and getting valuable feedback from the trenches, which we always use to make ourselves better. I want to personally commend Gina & Josh with a Bravo! I also want to thank the entire PawnMaster family for their continued support. Twenty seven years of experience with almost three thousand clients that continually help us stay innovative. While so many other vendors struggle to attain long term growth, we pride ourselves on loyalty and history.