Picture this—it’s Monday morning and you show up at your shop, everything is looking great for the week. You have a monumental event planned and you cannot wait to see the amount of sales and loans the week coming up has in store. You get your shop set up and ready to go, you start to disburse the cash drawers to your employees... and your computer won't unlock. You try logging again and still nothing. You check another computer, it's not working either. This never happens! Nothing is working as it should, something's up. You quickly resort to taking cash payments and sales as everyone works to figure out what the issue is. Then it happens—you get an email on your phone from a strange address telling you that your computer files are locked, and to get them back you must pay $15,000 for the passcode. You have 72 hours to pay the fee or your files are gone.
We're big about giving back here at Data Age/PawnMaster; we hold charity drives on an almost monthly basis, and blood donations every eight weeks. It's important to us to be seen as part of our community, and we love being able to give back in any way we can. When we heard about how one of our customers reached out and gave back within their own community, we were blown away.
I've been in insurance for a long time, and have seen a good number of business owners and their employees sustain injuries—many very minor, some permanently life-altering, and a few unfortunately resulting in death. Most of these injuries could have been prevented, but there are circumstances that are 100% out of the control of any business owner. No matter the end result, the bottom line is that someone has suffered a work-related injury. So as a business owner and the person responsible for coverage in your shop, what's the first step?
The pawn industry is alive and well, full of bright and forward thinking professionals as well as seasoned veterans who have seen it all, or at least know someone who has. Even with that much collective experience, the unexpected can and does happen. For nearly three decades, UL&C (PawnInsurance.com) has been providing comprehensive insurance to pawnbrokers nationwide. Through the years, we have seen a trend of pawnbrokers and their agents attempting to reduce their cost of insurance by not securing enough coverage for their Business Personal Property (furniture, fixtures, and equipment) and Tenant Improvements and Betterments (covering alterations made to the the physical building).
Most, if not all, pawn shop collect and bin their scrap jewelry and eventually send this collection off to a refiner. If you've dealt in scrap jewelry before, there are a couple of words that you've definitely heard when it's time to send your scrap off to your refiner; smelt and assay. Do you know the difference between these techniques and which each accomplishes? Jack Brown of Mid-State Recycling & Refining shared this video with PawnMaster that goes over the two most popular refinement techniques and how Mid-State helps their customers get the most out of their scrap jewelry and metals.
If I would have told you ten years ago that Facebook would become the third most visited site in the world and a major player in the world of marketing and eCommerce, you would have looked at me like I had three heads. But that's exactly where we're at in this ever-expanding digital age. More than 2 billion people use Facebook on a daily basis. That's a little more than one fourth of Earth's population. If you don't have a Facebook page for your business, I have to ask; What are you thinking?!
Data Age Business Systems introduces their newest product, PawnPortal, to enhance their cloud-based pawn shop management software, PawnMaster Ignite. PawnPortal is a mobile-friendly portal where pawn shop customers can log in to make secure payments for renewals, redemptions, or layaways. The new product will allow pawn shop owners to send out mobile payment reminders so customers can log in right from their cell phone to make payments. It was developed to help pawn shops have more touch-points with their customers and give them more opportunities to keep loan payments current.
Data Age Business Systems, the developers of PawnMaster pawn shop software, are excited to announce their new integrated Facebook posting tool. It’s no secret that social media has become a prominent part in the everyday lives of consumers. Data Age saw the opportunity to offer the ability for their client base to connect with their own customers on a more personal level.
As a former business owner in the retail space, my partner and I knew what it meant to face challenges. These challenges could range from the day-to-day "running a business" issues, to people problems, to dealing with local ordinance, the up and downs of revenue, the list goes on. As we all know, small business owners wear almost every hat. Personally, what made jumping through all these hoops worth it was bringing in new customers while still collecting revenue from my returning clientele. Word of mouth was it as far as marketing went; you treated your customers well and people flocked to you. In 2018, it may seem harder than ever to find new clients, and we all know that competition is coming from every direction. There is a silver lining here, and that is there are a lot of online platforms that you can use to ensure that your brand is securing the visibility is needs to thrive.
PawnMaster is known for its robust reporting capabilities, and that's why we partnered with Vernon Stading of Devoted Pawn Consulting to create three custom reports to better serve PawnMaster users. Vernon has been servicing the pawn industry as a consultant for years, and during his visits he saw where pawn shop owners could make, and in some cases, save more money if they had the tools to do so. Vernon approached PawnMaster with the idea of making three custom reports that would be available to all PawnMaster users; The Key Performance Indicator Report, The Employee Productivity Report, and The Employee Commission Report.