PawnMaster Blog

Beyond the Shop: Customer Loyalty Program

 

Filling the Knowledge Gap

 

Top 12 PawnMaster Blogs of 2017

We would like to extend an extra special thank you to our partners and customers who have contributed to our blog this year to help us put out valuable information. 

The Manager's Circle

Does anyone out there know what the Manager’s Circle is?  If you’ve ever worked for me or know me professionally, then you absolutely know this concept.  It’s an imaginary circle, between the pawn counter and the front door where the manager resides while at work.  Why?  Because when a customer comes in to get a pawn, I want three things to happen:

5 Helpful Hints for Pawnbrokers - Volume 6

 


 

1. This is NOT your Grandpa's old pawn shop! We must have an outstanding customer experience!  Make it lively with upbeat music, smiling faces, etc.  Also, give away bottled water and/or popcorn.  Think about your shop from a "millenial's" perspective and make sure the experience is one that will bring them back because it is fun to be in your shop(s).

Oklahoma Pawnbrokers Association Annual Convention - Beyond the Shop - Simple Steps to Success

We are honored to be the exclusive pawn software vendor attending the Oklahoma Pawnbrokers Association Annual Convention! Join us for our presentation offering you ideas you can take back and use in your shop right away -- most of which WON'T COST YOU ANYTHING!

5 Helpful Hints for Pawnbrokers - Volume 5

 

 

1. Clean your customer’s jewelry…for free! Nothing gets a conversation started with a customer faster and smarter than, “Ma’am, would you like to me clean that ring for you?” – especially a jewelry customer.  It costs next to nothing, creates an avenue for discussion and virtually guarantees a satisfied customer – even if he/she doesn’t buy anything that trip.  Get the customer’s name/email/cell # and, for PM customers, use the want list feature available, and watch the sales roll in.  That’s a permanent customer.

5 Helpful Hints for Pawnbrokers - Volume 4

 

You're Invited! Beyond the Shop - Simple Steps to Success

Join us at the NPA Pawn Expo for our presentation offering you ideas you can take back and use in your shop right away -- most of which WON'T COST YOU ANYTHING!

5 Helpful Hints for Pawnbrokers - Volume 3

 

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