PawnMaster Blog

PawnMaster Shares Plans for Retaining A Customer-Centric Model Throughout Massive Growth Phase

Data Age Business Systems, the developers of PawnMaster pawn management software, have announced its plan for expansion to a three-tiered customer-centric service model to continue enhancing customer experience as it rapidly increases market share. In preparation to satisfy this massive growth, PawnMaster is promoting Alan Kircher & Brent Nocera to Sales Director positions.

My Favorite Interview Questions

As part of my various daily responsibilities, I am the company’s recruiter and interviewer. It’s my job to use all the questions at my disposal to determine whether the candidate is right for the job or not. In fact, I have two favorite questions that I never waiver from. I use them in order to see how the interviewee will react and what may make them great team members. We all know that a person’s skills and abilities, no matter how impressive they may be, are just part of what makes a person tick. When you hire someone, you’re not just acquiring whatever that person can bring to the table, you’re hiring a real person with strengths and weaknesses that will inevitably affect how they perform.

Business Adaptation

There are many similar traits and characteristics when comparing sports and business. I'm not a fan of Coach Belichick’s team, but I am a huge hoodie fan and follower. This is one of the best and longest interviews he has ever given and when you sit back, listen, and absorb, it just makes sense. His approach to the sport is business-like, and his strategies and tactics can be transferred into any business practice, especially around leadership; Getting the most out of your team and the ability to constantly employ situational awareness involves adapting and overcoming.

"Seek first to understand, then be understood."

This is so true in our field of work. Understanding your client’s problem is the most important step in resolving it. Helping them understand how you solved it is equality important.

Management 101: OJT (on the job training)

While professors can teach you a lot of relevant information for running your business, there are some things you just have to learn on the job.  Personally I experienced the same thing coming out of school and then opening up my first business. My school knowledge was useful but I was not prepared to address the challenges and situations that arise every day in business, which are not taught in school. One of the areas impacted by experience is the ability to know how to manage. The management team here at Data as well as many of our customers have to apply the on-the- job experience they have gained every day in our management approaches. 

Our employees are our greatest asset

I’ve been with Data Age for a year and a half as their Human Resources Director and I have been a part of developing what makes us successful…Our Employees.  Getting to this point didn’t happen overnight as I’m sure any H.R. Leader can attest to.  There have been a painstaking number of interviews, pre-employment tests, candidate reviews, orientations and training to get to this level but our due diligence has paid off and continues to pay off.

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