PawnMaster Blog

Pawnbroker 20/20: Hiring and Keeping Talent

Hiring – what to look for and how to do it?

When the candidate shows up at your store, let them wait a few moments on the sales floor. Watch how they interact with employees and around customers.

Behind the Counter: Hire, Train, and Retain

Hiring new staff members for your store can be challenging; believe me, I know. But there's more to just bringing the right candidates into your shop, you need to know how to retain them while helping them to gain confidence in our fast-paced (and at times stressful) work environment.

The Attractive Pawn Shop - Retaining Employees

One of the emerging issues pawnshops in the 21st century will confront is the acquisition and retention of motivated hourly employees.  Obviously, there are several institutional avenues one can follow such as Craigslist, want ads and/or online services such as Indeed.com.  But, what if the answer is internal? What if the solution is to make your store (in my words) an Attractive Pawnshop? Large, publicly traded companies that have a reputation for being a good place to work will always have plenty of candidates readily available and eager to work for them. Examples include Disney, Nordstrom, Southwest Airlines, UPS, The Container Store, and Whole Foods.  Don’t forget, most larger companies all started as a single entity before expansion.  So, the question is, what does it take to make my shop an Attractive Pawnshop?

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