PawnMaster Blog

Customer Service is Always a Safe Bet

Over the years, we have done all that we can to ensure success for not just our PawnMaster users, but non-PawnMaster members of the industry as well. About seven years ago, we reformatted our focus and really brought collaboration and education to the forefront. Since making this change, we built out informational sites and resources like this blog and PawnLink.org, as well as providing industry-wide information through our social media channels.  We’re known in the our industry as the first vendor to solve real problems with substance rather than promoting fluff. That’s why we recently entered into a  partnership with Podium, a collaboration which will bring another level of education and service to the industry as a whole, while addressing some real issues that affect businesses of any size. Working with new people, companies and technology is one part of what we do but we also stay very close to our own community within our industry.

My Goldenballs Memoirs: My Employee Incentives Include Crack Dip

According to my employees, I make crack dip. It’s really nothing crazy and I haven’t had a flavor that was ever considered disagreeable. My secret ingredient supplier is no longer around, so I have had to find alternate resources and blends, but without fail I’m still told that it's crack dip. So, you're wondering; how does dip equate to Employee Incentives?

PawnMaster or Just Ruler of My #goldenballs?

My usual response to those asking for the man that runs the business consists of a smirky glaring stare as if I did not fully hear their request. It usually rolls into my explanation that I’ve been in the Pawn industry 29 years and through two ex-husbands. Which then, depending upon their demeanor, can turn into a joke about their desire to be number three or how I still haven’t popped the cherry on my Taser. I am not Disney appropriate so if you are easily offended then my shop is not for you; but if you’re seeking an experience, you just may get it under the biggest golden balls in Northeastern Nevada. 

Beyond the Shop: Customer Loyalty Program

 

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