I’ve been working with people in some capacity for 27 years, and I always have been and remain a firm believer in the concept of teamwork. Recently in fact I experienced the power of teamwork firsthand here with our own PawnMaster team. The way they came together was nothing short of spectacular and something I’ve never witnessed before, and it's really galvanized my belief and commitment to the teamwork concept. When you have a great team like we do, you think there’s nothing more they can do that will shock you but man I have to admit, I was wrong in this instance. Let me set the stage for you and share this real-life scenario, which will only reinforce why teamwork is vital to every business.
No product or service – or end user – is perfect. This is especially true when it comes to hardware and software. Most entrepreneurial-dominated industries are successful because the people who make up the industry focus on what they do best. In the collateral lending industry, PawnMaster users are heads down with their customers, loaning, buying, and selling. They don’t have the time to focus or be concerned if an issue arises around the technology they depend on to help operate their business. Should they have an issue, they know that they can make a call and get an answer, and never have to worry about getting their vendor on the line to help them.