PawnMaster Blog

The Power of Teamwork

I’ve been working with people in some capacity for 27 years, and I always have been and remain a firm believer in the concept of teamwork.  Recently in fact I experienced the power of teamwork firsthand here with our own PawnMaster team. The way they came together was nothing short of spectacular and something I’ve never witnessed before, and it's really galvanized my belief and commitment to the teamwork concept. When you have a great team like we do, you think there’s nothing more they can do that will shock you but man I have to admit, I was wrong in this instance. Let me set the stage for you and share this real-life scenario, which will only reinforce why teamwork is vital to every business.

The Lights Are Always On, and There's Always Someone Home

No product or service – or end user – is perfect. This is especially true when it comes to hardware and software. Most entrepreneurial-dominated industries are successful because the people who make up the industry focus on what they do best. In the collateral lending industry, PawnMaster users are heads down with their customers, loaning, buying, and selling. They don’t have the time to focus or be concerned if an issue arises around the technology they depend on to help operate their business. Should they have an issue, they know that they can make a call and get an answer, and never have to worry about getting their vendor on the line to help them.

Peace of Mind... That's Priceless

Here at Data Age, we've built a reputation on being #1. The area that always meant the most to me is Tech Support. Data Age held the rank of #1 in the industry when I started here almost seven years ago. When the torch was passed to me as Support Director, I set out to ensure it was maintained, not only at that same standard of excellence, but with the expectation of becoming world class through continuous improvement.
 

Are You Backed by a World Class Support Team?

What's your lineup look like when it comes to support at your software vendor? Do you have live representatives standing by to assist you with your questions? Do you have to wait hours, or even days for a response?

Real-Time Support: You Asked, We Listened... Again

The Data Age Technical Support Team has earned world class status now for many years running. As customers and many new prospective customers come to our offices, the first thing they highlight is our Tech Support team.  This 15-person team allows Data Age to help our customers very fast. No worries about not getting called back and not having your issues resolved. Most of the calls we take our “how-to calls”. We feel these calls are great opportunities to advance continued education and to learn more about our customers.

"Seek first to understand, then be understood."

This is so true in our field of work. Understanding your client’s problem is the most important step in resolving it. Helping them understand how you solved it is equality important.

Delivering The Gold Standard of Technical Support

Since 1988, Data Age has provided world-class technical support and software updates with every product we sell. Our unique support proposition drives down total-cost-of-ownership and sets Data Age/PawnMaster apart from other industry players that charge high hourly rates. We have set ourselves apart from all other competition in our space.

PawnMaster Extends Technical Support Hours on Weekends

As the leading pawn shop management software provider, PawnMaster continues to organically grow in usage and popularity because of our decades of stability. We are pleased to be able to extend our office hours to the weekends. This would include the bolstering of our world-class client support teams and our business consulting teams.

BWI Tech Support Self Help Blog

Self Help for BWI Police Reporting

Business Watch International (BWI) is a worldwide law enforcement property recovery system that requires pawn shops and second-hand stores to upload data daily to its services. PawnMaster has an application that makes the process of police reporting very simple. Our BWI Real-Time reporting module will automate the process of sending information to your local police department.

Solutions to 4 Frequently Asked Technical Support Questions

 

Here at Pawnmaster tech support we strive to give our customers the best experience and customer service they can imagine! In doing so, we want to help increase your knowledge base so that you may be able to resolve some issues on your own, without having to depend solely  on  tech support! We understand that time is money! Some basic errors that you may run into on a day to day basis can be found below, with solutions to these errors.

 

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