What's your lineup look like when it comes to support at your software vendor? Do you have live representatives standing by to assist you with your questions? Do you have to wait hours, or even days for a response?
The Data Age Technical Support Team has earned world class status now for many years running. As customers and many new prospective customers come to our offices, the first thing they highlight is our Tech Support team. This 15-person team allows Data Age to help our customers very fast. No worries about not getting called back and not having your issues resolved. Most of the calls we take our “how-to calls”. We feel these calls are great opportunities to advance continued education and to learn more about our customers.
This is so true in our field of work. Understanding your client’s problem is the most important step in resolving it. Helping them understand how you solved it is equality important.
Since 1988, Data Age has provided world-class technical support and software updates with every product we sell. Our unique support proposition drives down total-cost-of-ownership and sets Data Age/PawnMaster apart from other industry players that charge high hourly rates. We have set ourselves apart from all other competition in our space.
As the leading pawn shop management software provider, PawnMaster continues to organically grow in usage and popularity because of our decades of stability. We are pleased to be able to extend our office hours to the weekends. This would include the bolstering of our world-class client support teams and our business consulting teams.
Self Help for BWI Police Reporting
Business Watch International (BWI) is a worldwide law enforcement property recovery system that requires pawn shops and second-hand stores to upload data daily to its services. PawnMaster has an application that makes the process of police reporting very simple. Our BWI Real-Time reporting module will automate the process of sending information to your local police department.
Here at Pawnmaster tech support we strive to give our customers the best experience and customer service they can imagine! In doing so, we want to help increase your knowledge base so that you may be able to resolve some issues on your own, without having to depend solely on tech support! We understand that time is money! Some basic errors that you may run into on a day to day basis can be found below, with solutions to these errors.
Switching over to a new pawn shop software program can be terrifying. We know there is a lot to consider, from shop operations, to equipment, to training…
One of your biggest concerns may be the conversion of your data. When it comes to data structure, it's typically never apples to apples. The data needs to be manipulated to line up with the structure of the program you're converting into. In most cases data record statuses from the originating program will be foreign to the program you are converting to and will require re-mapping. Make sure your new software company is experienced and can deliver when it comes to preserving your precious data.
Make sure to have a detailed conversation with your soft
URGENT ALERT: Don’t lose your data or have your business shut down as a result of your software company going out of business or not answering support calls.