PawnMaster Blog

Solutions to 4 Frequently Asked Technical Support Questions

 

Here at Pawnmaster tech support we strive to give our customers the best experience and customer service they can imagine! In doing so, we want to help increase your knowledge base so that you may be able to resolve some issues on your own, without having to depend solely  on  tech support! We understand that time is money! Some basic errors that you may run into on a day to day basis can be found below, with solutions to these errors.

 

Relax… Your Software Conversion Doesn’t Have to be Scary!

Switching over to a new pawn shop software program can be terrifying. We know there is a lot to consider, from shop operations, to equipment, to training…

 

One of your biggest concerns may be the conversion of your data. When it comes to data structure, it's typically never apples to apples. The data needs to be manipulated to line up with the structure of the program you're converting into. In most cases data record statuses from the originating program will be foreign to the program you are converting to and will require re-mapping. Make sure your new software company is experienced and can deliver when it comes to preserving your precious data.

 

Make sure to have a detailed conversation with your soft

URGENT ALERT:

URGENT ALERT: Don’t lose your data or have your business shut down as a result of your software company going out of business or not answering support calls.

Check out this AWESOME testimonial from our 8 store client Money Mizer!

Money Mizer Management, Inc.

The Pawn Shop

You have the idea. Maybe you have the experience. Maybe you watched "Pawn Stars" one too many times. You find a building, you start to envision the layout, the merchandise, the tons of money that you will make.

Posted on 07 Jan 2014

Did You Know? Enhanced Search Functionality

PawnMaster has expanded the search capabilities when using a ticket number to find a customer. By entering just one ticket number in the payment screen PawnMaster will now bring up a list of all active loans for the customer on that ticket number. This makes taking payments for multiple tickets much faster.

Posted on 23 Dec 2013

Did You Know: Using Shortcut Keys in PawnMaster

PawnMaster includes several shortcut keys that will allow you to quickly and easily perform common tasks such as pawn/buys, sales, layaway's, and more. These shortcuts give you the ability to use PawnMaster without always having to use a mouse. Once you become familiar with using shortcuts you will find you can perform many tasks much faster then you have in the past.

PawnMaster Tech Support Spotted in Rare Photo

Lately, we have been speaking highly about our wonderful team of PawnMaster Technical Support staff and wanted to give you an opportunity to see this hard working bunch. Most tech guys are shy when it comes to photo ops and in this rare photo, we are able to catch them all at once. These gents are the ones you talk with day in and day out when issues arise. We lead the industry when it comes to the amount of dedicated people handling tech issues and guidance. Our technical support group alone is larger than most other Pawn software company's entire staff. We take customer service seriously and understand that every minute your software is down, that is costing you money and time.

PawnMaster pawn shop software is launching "Did You Know?" series...

During the recent NPA Pawn Expo in Las Vegas, our customers told us throughout the show, that they absolutely love the PawnMaster "Did You Know?" videos that we have produced so far. PawnMaster pawn shop software is launching "Did You Know?" series based on your positive feedback. We strongly feel, that things like this really help separate us from our competitors. We strive to educate our customers on how they can maximize their return on investment by offering helpful tips and suggestions that can ensure you are getting the most out of this powerful pawn shop software. The "Did You Know?" series will be a combination of technical support tips and other ways that will minimize frustration and maximize revenue generated. Our goal is to provide at least one or more of these videos monthly. If you have not seen any of the current videos that have been published, head over to our Youtube.com/dataagesoftware channel and subscribe. This way you won't miss any of the new ones as they get posted. We will do our best to notify everyone as they are published.

Pawnbroker Police File For Business Watch International - Tech Tip

Business Watch International (BWI) is a worldwide law enforcement property recovery system that requires pawn shops and second hand store to upload data daily to its services. BWI requires participating law enforcement strict category types that describe each piece of property the pawn shop or second hand store receives. This is a tech tip video to help you understand the format that BWI requires. Go to /www.pawnmaster.com for more information or www.pawnmaster.com/spanish.

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