PawnMaster Blog

BWI Tech Support Self Help Blog

Self Help for BWI Police Reporting

Business Watch International (BWI) is a worldwide law enforcement property recovery system that requires pawn shops and second-hand stores to upload data daily to its services. PawnMaster has an application that makes the process of police reporting very simple. Our BWI Real-Time reporting module will automate the process of sending information to your local police department.

Solutions to 4 Frequently Asked Technical Support Questions

 

Here at Pawnmaster tech support we strive to give our customers the best experience and customer service they can imagine! In doing so, we want to help increase your knowledge base so that you may be able to resolve some issues on your own, without having to depend solely  on  tech support! We understand that time is money! Some basic errors that you may run into on a day to day basis can be found below, with solutions to these errors.

 

Relax… Your Software Conversion Doesn’t Have to be Scary!

Switching over to a new pawn shop software program can be terrifying. We know there is a lot to consider, from shop operations, to equipment, to training…

 

One of your biggest concerns may be the conversion of your data. When it comes to data structure, it's typically never apples to apples. The data needs to be manipulated to line up with the structure of the program you're converting into. In most cases data record statuses from the originating program will be foreign to the program you are converting to and will require re-mapping. Make sure your new software company is experienced and can deliver when it comes to preserving your precious data.

 

Make sure to have a detailed conversation with your soft

PawnMaster Keyboard Shortcuts

One of the features that makes PawnMaster so easy and fast to use is the built in keyboard shortcuts. You don't need to use a mouse to do most functions in PawnMaster. In fact, with a little practice, using keyboard shortcuts can be much faster than using a mouse. One of the most popular videos in our "Did You Know" series is the one on shortcuts. We've had several customers ask us to provided a more expanded list of those shortcuts. Richard Lutz, the Data Age University Product Training Manager, has put together this comprehensive list of the keyboard shortcuts available in PawnMaster.

Did You Know: Using Shortcut Keys in PawnMaster

PawnMaster includes several shortcut keys that will allow you to quickly and easily perform common tasks such as pawn/buys, sales, layaway's, and more. These shortcuts give you the ability to use PawnMaster without always having to use a mouse. Once you become familiar with using shortcuts you will find you can perform many tasks much faster then you have in the past.

PawnMaster Tech Support Spotted in Rare Photo

Lately, we have been speaking highly about our wonderful team of PawnMaster Technical Support staff and wanted to give you an opportunity to see this hard working bunch. Most tech guys are shy when it comes to photo ops and in this rare photo, we are able to catch them all at once. These gents are the ones you talk with day in and day out when issues arise. We lead the industry when it comes to the amount of dedicated people handling tech issues and guidance. Our technical support group alone is larger than most other Pawn software company's entire staff. We take customer service seriously and understand that every minute your software is down, that is costing you money and time.

Pawnbrokers, Are You Ready...?

Pawnbrokers, are you ready to single handedly take over the Vegas strip next week? We are and just putting the final touches on everything. Soon our bags will be packed, shirts, pants, and shoes all spiffed up so we can engage each and every one of you who will be there in a professional and enthusiastic manner. To say we are excited about going is an understatement. We look forward to seeing our current customers and interacting with future ones during this dynamic show. Data Age and PawnMaster have been leaking hints to you over the last few weeks on what to expect from us at the show. So here is one of the best enhancements to our widely popular Text messaging feature we introduced last year to you. Now you can send out Blast messages in addition to sending out payments due, items wanted, forfeits nearing as well as layaways. You asked and we answered the call to be able to send out a mass Text message instantaneously to every subscriber about sales and events instead of sending them out individually like before. The statistics and ROI on those pawn shops who have implemented Text messaging are staggering. Make sure you set your phone and calendar reminders to ask about this feature in further detail at the show.

Pawnbroker Police File For Business Watch International - Tech Tip

Business Watch International (BWI) is a worldwide law enforcement property recovery system that requires pawn shops and second hand store to upload data daily to its services. BWI requires participating law enforcement strict category types that describe each piece of property the pawn shop or second hand store receives. This is a tech tip video to help you understand the format that BWI requires. Go to /www.pawnmaster.com for more information or www.pawnmaster.com/spanish.

Pawn Shop Troubleshooting for Datamax Printers

As a PawnMaster` customer, Data Age uses Datamax printers to create inventory and jewelry labels. This video is filled with some tips that you may want to be aware of when trying to setup the Datamax printer. Go to http://www.pawnmaster.com for more information or http://www.pawnmaster.com/spanish.

PawnMaster Has Added Enhanced Search Functionality - Tech Tip

This video is to show you all the new search functionality that PawnMaster has added in the latest version. Go to http://www.pawnmaster.com for more information or http://www.pawnmaster.com/spanish.

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