PawnMaster Blog

Peace of Mind... That's Priceless

Here at Data Age, we've built a reputation on being #1. The area that always meant the most to me is Tech Support. Data Age held the rank of #1 in the industry when I started here almost seven years ago. When the torch was passed to me as Support Director, I set out to ensure it was maintained, not only at that same standard of excellence, but with the expectation of becoming world class through continuous improvement.

Real-Time Support: You Asked, We Listened... Again

The Data Age Technical Support Team has earned world class status now for many years running. As customers and many new prospective customers come to our offices, the first thing they highlight is our Tech Support team.  This 15-person team allows Data Age to help our customers very fast. No worries about not getting called back and not having your issues resolved. Most of the calls we take our “how-to calls”. We feel these calls are great opportunities to advance continued education and to learn more about our customers.

Delivering The Gold Standard of Technical Support

Since 1988, Data Age has provided world-class technical support and software updates with every product we sell. Our unique support proposition drives down total-cost-of-ownership and sets Data Age/PawnMaster apart from other industry players that charge high hourly rates. We have set ourselves apart from all other competition in our space.

Build it, and the rest will follow... PawnMaster IGNITE

Having the largest customer base in the industry for many, many years (over 3,000 customers), Data Age / PawnMaster is proud to introduce PawnMaster Ignite. Ignite is the only true cloud based pawn software on the market. Data Age is known for building high quality, easy to use, "bullet proof" products. We have accomplished this by employing sound software development and testing processes. We don’t rush to market to capitalize on buzz words just to line our pockets and position our company, only to eventually get bought out. We have the resources, the firepower and the customer base, which could have seen us release a real cloud product six years ago. Cost, technology, and demand (among other reasons), saw us sit back and wait until the timing was right. 

BWI Tech Support Self Help Blog

Self Help for BWI Police Reporting

Business Watch International (BWI) is a worldwide law enforcement property recovery system that requires pawn shops and second-hand stores to upload data daily to its services. PawnMaster has an application that makes the process of police reporting very simple. Our BWI Real-Time reporting module will automate the process of sending information to your local police department.

Solutions to 4 Frequently Asked Technical Support Questions


Here at Pawnmaster tech support we strive to give our customers the best experience and customer service they can imagine! In doing so, we want to help increase your knowledge base so that you may be able to resolve some issues on your own, without having to depend solely  on  tech support! We understand that time is money! Some basic errors that you may run into on a day to day basis can be found below, with solutions to these errors.


Relax… Your Software Conversion Doesn’t Have to be Scary!

Switching over to a new pawn shop software program can be terrifying. We know there is a lot to consider, from shop operations, to equipment, to training…


One of your biggest concerns may be the conversion of your data. When it comes to data structure, it's typically never apples to apples. The data needs to be manipulated to line up with the structure of the program you're converting into. In most cases data record statuses from the originating program will be foreign to the program you are converting to and will require re-mapping. Make sure your new software company is experienced and can deliver when it comes to preserving your precious data.


Make sure to have a detailed conversation with your soft


URGENT ALERT: Don’t lose your data or have your business shut down as a result of your software company going out of business or not answering support calls.

PawnMaster Tech Support Spotted in Rare Photo

Lately, we have been speaking highly about our wonderful team of PawnMaster Technical Support staff and wanted to give you an opportunity to see this hard working bunch. Most tech guys are shy when it comes to photo ops and in this rare photo, we are able to catch them all at once. These gents are the ones you talk with day in and day out when issues arise. We lead the industry when it comes to the amount of dedicated people handling tech issues and guidance. Our technical support group alone is larger than most other Pawn software company's entire staff. We take customer service seriously and understand that every minute your software is down, that is costing you money and time.

Pawn Shop Troubleshooting for Datamax Printers

As a PawnMaster` customer, Data Age uses Datamax printers to create inventory and jewelry labels. This video is filled with some tips that you may want to be aware of when trying to setup the Datamax printer. Go to for more information or

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