What's your lineup look like when it comes to support at your software vendor? Do you have live representatives standing by to assist you with your questions? Do you have to wait hours, or even days for a response?
The Data Age Technical Support Team has earned world class status now for many years running. As customers and many new prospective customers come to our offices, the first thing they highlight is our Tech Support team. This 15-person team allows Data Age to help our customers very fast. No worries about not getting called back and not having your issues resolved. Most of the calls we take our “how-to calls”. We feel these calls are great opportunities to advance continued education and to learn more about our customers.
Since 1988, Data Age has provided world-class technical support and software updates with every product we sell. Our unique support proposition drives down total-cost-of-ownership and sets Data Age/PawnMaster apart from other industry players that charge high hourly rates. We have set ourselves apart from all other competition in our space.
As the leading pawn shop management software provider, PawnMaster continues to organically grow in usage and popularity because of our decades of stability. We are pleased to be able to extend our office hours to the weekends. This would include the bolstering of our world-class client support teams and our business consulting teams.
I’ve been with Data Age for a year and a half as their Human Resources Director and I have been a part of developing what makes us successful…Our Employees. Getting to this point didn’t happen overnight as I’m sure any H.R. Leader can attest to. There have been a painstaking number of interviews, pre-employment tests, candidate reviews, orientations and training to get to this level but our due diligence has paid off and continues to pay off.