PawnMaster Blog

Why You Need to Train Your Employees

Posted on 17 Jul 2020

Need To Train_Header

Few things are as frustrating as dealing with an untrained, or “under” trained employee in you business.

We all are customers in our daily lives, and as a customer, we can see first-hand how a well-trained employee can affect any business interaction.

As a longtime multi-unit manager and former business owner, I understood the need for continual training from a very basic place. Training made me money! Now don’t get me wrong, I cared for the people who worked with me and I always wanted them to excel, but the reality is that the cost of a poorly trained or untrained person is in-calculable, and often times you can lose big.

How to test gold? Didn’t train? How much money will you lose in fake and undercarated transactions?

How to test merchandise? Didn’t train? How much will you lose to broken merchandise?

How to handle and treat customers? Didn’t train? How much will you lose in lost customer revenue?

How long are you willing to accept mistakes from your own employees due to lack of knowledge and training?

How much money are you willing to lose?

The truth is that training flows to every conceivable area of your business, and a failure to properly prepare your staff will ultimately cost you right down to the employee turnover level.

Training doesn’t have to take a day, and it doesn’t always need to be structured. It just needs to happen all day, every day. When you see an opportunity to train, take a few moments and train for the behavior that you want, and do it on purpose. Your employees, your customers, and most importantly, your business will thank you.

Dave Larson

Written by Dave Larson

Dave’s background in the collateral loan industry spans out more than 20 years. He began as a District Manager for a large chain of pawn shops in the Southeastern United States. There he was promoted to Director of Operations, overseeing all of North Florida and the Tampa Bay region. Taking the knowledge he gained as Director of Operations, he purchased his own pawn shop that he ran for eight years until making the decision to sell. As the current Director of Client Development for Data Age Business Systems, Dave brings a great deal of pawn industry knowledge to the table. Using his own experiences buying and selling a pawnshop, to overseeing the operations of a large statewide pawn shop chain, to working in pawn consulting, Dave works hand in hand with pawnbrokers to assist in their successful development.

Demo Request

Follow Us

Contact Us