PawnMaster Blog

Robb Leblanc

Robb Leblanc has been in the pawn industry for over 20 years, and was in a managerial role for some of the largest corporate pawn shop chains in the country, managing both single shops and multi-unit operations. He used PawnMaster in a number of his locations and became well-versed in the program and how to best utilize it in-store. Robb joined PawnMaster in 2018 in a consultative sales role to help brokers understand how they could harness the power of the software in order to increase their efficiencies and make them more money.

Recent Posts

Marketing Your Shop Post Covid-19

Marketing Your Shop For Summer: Event Planning

It’s summertime, and you’re ready to have some fun and sell some stuff! Let’s take a look at how to make a summer event worthwhile for everyone.

Marketing Your Shop For Summer

So it’s Summer, and sales are slow. In order to execute at a high level in today’s pawn world, brokers should always be focused on retail and the benefits that it can provide.

Aged Inventory: Another Silent Killer

Aged inventory can be the death of your retail. No customer wants to see the same items every time that they come into your store.

Grow Your Loan Balance With These 4 Tips

Loan balance seems to be the main topic of conversation as of late….or lack of it. These “covid times” have created a climate of excess vs. need with the typical pawn customer.

Be Different With Text Messaging

In most situations, when you continuously do something for a long period of time, it can lose it's luster. In order to keep others, in this case your customers, engaged with your business, you should change things up every so often. Let’s use text messaging for example.

How I Got My Customers To Pay Off Their Loaned Items

What is this text messaging stuff anyway? Yeah, everyone knows what texting is, and and we all use it every day, but have you ever thought about including your customers in your “friends list”?

In the Pawn Shop: General VS. Specialty Stores

I’ve been asked many times, “Why do you carry all this stuff in your store”? I know they’re referring to what many would call “junk”—collectibles, clothing, kids’ toys, etc. I always answer the same way, “Because it makes me money and brings in a larger clientele”.

In the Pawn Shop: Your Best & Worst Deals, with Robb LeBlanc

Thinking back on how the pawn business has changed over the last 20+ years… it is amazing. Many deals that were made years ago were by chance and by educated guess. We didn’t have the ability to “look it up online" or “call an expert” because a quick decision had to be made. This often made for some big wins and big losses. Here’s a couple that stood out over the years…

What I Would Tell My Younger Self

A friend asked me the other day, “What would you tell your younger self?”  She was specifically referring to my prior work life. It was a very valid question, but one that I had never thought much about. 

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