As I embark on my tenth year here at Data Age /PawnMaster, I always field the question about how you handle trash-talking competitors.
Loan balance seems to be the main topic of conversation as of late….or lack of it. These “covid times” have created a climate of excess vs. need with the typical pawn customer.
When asked to write about excellence in customer service, I’ll admit, I was hesitant. There are SO many blogs, tips, tricks & lists out there, it can make one’s head spin.
Many stores have been forced to develop new and inventive ways to achieve revenues during this pandemic. E-commerce has been the platform of choice, and frankly, allowed many brokers to continue to generate revenue while keeping store hours to a minimum. But was it worth it?
Data Age Business Systems, developer of the industry’s leading pawn management software PawnMaster, is excited to announce the launch of their latest community resource center for pawnbrokers, PawnMasterNation.com.
In most situations, when you continuously do something for a long period of time, it can lose it's luster. In order to keep others, in this case your customers, engaged with your business, you should change things up every so often. Let’s use text messaging for example.
What is this text messaging stuff anyway? Yeah, everyone knows what texting is, and and we all use it every day, but have you ever thought about including your customers in your “friends list”?
When you’re interested in a product or looking for a service, what’s typically the first place you go? First, you might go to their website. Second? I’m willing to bet that you check out their Facebook or Instagram pages.