No matter what business or industry you're in, retaining top sales talent or talent in general is always an on-going challenge. Investing a lot of time and resources to find, groom and mature top talent only to see them leave is an ongoing concern for many. This is especially true for the small business owner. This topic caused me many sleepless nights when I was in business. I needed more sales people on the floor to handle the growth of the business. I needed good delivery people who know what the phrase "on time" means. If I wanted to grow, I no longer could be the best sales person and delivery person in the company. I needed to find good talent and committment to get me to the next level. Does this sound familiar?
Company/business culture is a topic we will continue to speak about because it really is the foundation for any successful business. Staying connected to your customers and employees is a vital part of every business no matter what the size of your company or customer base. Collaboration and feedback is mission critical to any business and can be very hard to secure for a host of reasons. When you take a fresh approach to doing things and give back at some level, it makes it easy to get the information you need back from your employees and customers. Going the extra yard will have them all connected and feeling a part of the business no matter what level they may impact it on.