PawnMaster Blog

What I Would Tell My Younger Self

A friend asked me the other day, “What would you tell your younger self?”  She was specifically referring to my prior work life. It was a very valid question, but one that I had never thought much about. 

A PawnMaster Story, With Erin Kingsley

My name is Erin Kingsley. I’m from Mt. Vernon, Illinois, which is a little thriving city in southern Illinois. I manage the People’s Choice Cash and Pawn shop for my family. I was introduced to the pawn world in 2003 when my family decided they were going to open a shop. 

The Key to Excellent Customer Service

Customer service is so much more than just “servicing” your customers. Anyone can just pick up the phone and ask “How can I help you?”. The manner in which you do this will make all the difference.

Word of Mouth is Not Enough

A website is the gateway to your business. For many consumers it is their first impression, and we all know what is said about first impressions.

The Right Layout = The Right Payout

Setting up your retail store is a tricky objective.  There are two main points that need to be addressed:

  1. Setting it up for security
  2. Setting it up for maximum profitability

Five Ways Pawnbrokers Do Themselves a Disservice

I was asked for a blog this week to cover 5 things that we, as brokers, do that hurt our business, or at the very least, don’t help.

It seemed pretty straight forward at first, but then I really started to think about it. I used my own experiences and came up with what I thought some of my biggest mistakes were (I made way more than just 5, so it was a challenge to narrow it down!).

The Benefits of Text Messaging

PING! You just got a text from a local business you frequent. They are having a sale! 

Goal Planning in Times of Uncertainty

Customer Service, Playing the Long Game

I owned a shop during one of the many “gun scares” and I had a rather large inventory at the time, mainly AR-15’s.

I had a choice. I could raise the prices of my firearms and get all that I could, or I could do what I felt was the “right thing” and sell them at the regular price.

Technology to the Rescue

I have been involved in technology most of my life.  I don’t mean binge watching Netflix or playing Call of Duty (although I do both), but actually making a career out of it. 

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